De Luna Health And Rehabilitation Center

De Luna Health and Rehabilitation Center holds a 5-star overall rating from CMS, which is the highest possible score. That top-line number is a composite of three separate ratings, and it's worth understanding what each one tells you. The 5-star Health Inspection rating is the strongest signal here - it means state inspectors have found very few problems at this facility, and any issues they did find were minor. That's a meaningful sign that the facility is being run responsibly and that oversight is taken seriously. The Staffing and Quality Measures ratings both come in at 3 stars, which puts them squarely in the average range nationally. The staffing score reflects how many hours of nursing care residents receive relative to the number of people living there - average means families shouldn't expect an unusually high level of hands-on attention, but it's not a red flag either. The Quality Measures score, based on 15 clinical indicators like pain management, mobility, and infection rates, similarly lands in the middle of the pack.

So how does an average staffing and quality score add up to a 5-star overall rating? CMS weighs the Health Inspection score heavily in its formula, so an exceptionally clean inspection record can lift the overall rating significantly. For families, that means De Luna's standout strength is its compliance and safety track record. If consistent nurse availability or specific clinical outcomes are top priorities for your loved one's care, it's worth asking the facility directly about those areas during a visit - the overall stars are a great starting point, but the individual scores help you ask the right questions.

De Luna Health And Rehabilitation Center provides more nursing coverage than most Florida nursing homes, which is worth noting when you're trying to picture what a typical day looks like for a resident there. On average, each resident receives about 4.88 total nurse hours per day, compared to the Florida average of 3.87 - that extra hour of care can mean the difference between a nurse having time to notice a small change in your loved one's condition or being stretched too thin to catch it. The facility also logs 0.70 registered nurse hours per resident daily, higher than the state average of 0.52, meaning more time with the most highly trained nurses on staff. RNs are the ones making clinical judgments, managing medications, and coordinating with doctors, so having more of their time available matters in real, practical ways. These numbers don't tell the whole story, but they do suggest that staffing here is a step above what you'd find in many comparable facilities across the state.

De Luna Health And Rehabilitation Center has a strong inspection track record — it currently holds a 5-out-of-5-star health inspection rating from the government, and there are zero penalties or fines on record. For families, that's a meaningful sign that this facility has consistently met care standards without running into the kind of serious violations that trigger government action. No history like this doesn't guarantee a perfect experience, but it does suggest the facility has been operating responsibly and without major regulatory red flags. You can compare this facility's record against others in Pensacola on the Pensacola nursing homes and assisted living page.

1. How many residents does each certified nursing assistant typically care for during the day shift, and how does that number change at night and on weekends?
2. How long have your charge nurses and CNAs been working here, and what does your staff turnover look like over the past year?
3. Walk me through what a typical day looks like for a resident - what time do they wake up, when do they eat, and how much say do they have in their own schedule?
4. What happens when a resident falls or has a medical emergency in the middle of the night, and who specifically is responsible for making that call to the family?
5. Can you show me your most recent state inspection report, and can you explain any deficiencies that were cited?
6. How do you handle a situation where a resident or family member raises a complaint about their care - who do they talk to, and how do you follow up to make sure the issue was actually resolved?

For more guidance on evaluating facilities, see our guide to questions to ask when choosing a Florida nursing home.