Common questions

Florida Eldercare Hub is a free resource for families searching for nursing homes or assisted living communities in Florida. We pull data directly from government sources — CMS Care Compare (federal) and Florida AHCA (state) — and present it in plain language so you can compare facilities, understand their track records, and feel more confident making decisions.

Yes, completely free. You can search, compare, and browse all facility data at no cost. If you request help from a placement specialist, that's also free to you.

No. We're an independent company. We're not owned by any care facility, senior living company, or placement agency. Facilities can't pay us for better placement or to hide unflattering data. What you see is what the government records show.

A nursing home (also called a skilled nursing facility) provides round-the-clock medical care — nursing staff, physical therapy, and medical supervision. It's usually the right choice for someone who needs ongoing medical attention or rehabilitation after a hospital stay. Assisted living is for people who need help with daily activities (bathing, dressing, medications) but don't need intensive medical care. Assisted living feels more like an apartment community; nursing homes feel more clinical. The right fit depends on your loved one's medical needs.

Nursing home data comes from CMS Care Compare, the federal government's official database, updated monthly. Assisted living data comes from Florida's Agency for Health Care Administration (AHCA), updated periodically as new inspection and licensing records are published. We display the source and data type on each facility's page.

Star ratings (1–5 stars) are assigned by the federal Centers for Medicare & Medicaid Services to every Medicare- and Medicaid-certified nursing home. They're based on three things: health inspection results, staffing levels, and quality measures. A 5-star facility performed well across all three. A 1-star facility had significant issues. The ratings are a starting point — we also show you the individual components so you can see where a facility stands on each.

During regular health inspections, government surveyors look for violations of care standards — things like medication errors, unsafe conditions, or inadequate staffing. When they find a problem, they issue a deficiency (sometimes called a citation). Minor deficiencies are common; serious or repeated ones are a bigger concern. We show you the count and severity so you can ask the right questions on a tour.

Not necessarily — context matters. A single minor citation years ago is very different from repeated serious violations or large fines. Look at the pattern: Are problems getting better or worse? How recent are they? Were they resolved? Use the data to shape the questions you ask when you visit, not to automatically rule a facility in or out.

A placement specialist is someone who knows the local senior care landscape — they've toured facilities, know the staff, and understand which communities are the best fit for different needs and budgets. They can help you narrow down your options, prepare for tours, and navigate the admission process. Think of them as a knowledgeable friend who's done this many times.

No. Placement help is free to families. Specialists are typically paid by the facilities when a resident moves in — so there's no cost to you at any point.

A specialist will reach out — usually within one business day — to introduce themselves and learn more about your situation. There's no obligation to move forward. You're in control of what happens next and who you talk to.