Vivo Healthcare University

Vivo Healthcare University holds an overall 4-star rating from CMS, meaning it performs above average compared to nursing homes nationwide. That overall score is a composite that weighs three separate areas, and the picture here is a mixed one. The health inspection rating sits at 3 stars, which is average, suggesting the facility has had a typical number of citations from state inspectors, nothing alarming but not a standout record either. The staffing rating is the weakest piece at 2 stars, meaning nurses are spending below-average time with each resident compared to similar facilities, which is worth asking about directly if consistent hands-on care is a priority for your loved one. The bright spot is the quality measures rating, a perfect 5 stars, reflecting that across 15 clinical indicators, things like wound care, fall rates, and medication management, residents are experiencing very strong health outcomes.

So how does a facility with below-average staffing still land at 4 stars overall? Quality measures carry significant weight in the final calculation, and Vivo's top-tier outcomes in that area pull the composite score up. For families, this suggests that despite the staffing numbers, residents appear to be doing well clinically. Still, it is worth having a conversation with the facility about how they manage care with a leaner staff, and whether they have plans to improve in that area.

Staffing at Vivo Healthcare University runs a bit below what you'd typically see at other Florida nursing homes. Residents here receive about 3.32 total nurse hours per day, compared to the Florida average of 3.87, and registered nurse coverage comes in at 0.41 hours per resident daily versus the state average of 0.52. In practical terms, that gap in RN time might mean a registered nurse is a little harder to reach quickly during a busy shift, since those are the staff members handling more complex medical decisions and assessments. The difference in total nurse hours also suggests care staff may be managing more residents at once throughout the day. These numbers don't tell you everything about the quality of care, but they are worth keeping in mind as you compare your options and ask questions during a tour.

Vivo Healthcare University holds a 3 out of 5 star health inspection rating, which puts it right in the middle of the pack. That kind of rating typically means inspectors found some issues worth noting, though nothing that pushed the facility into serious concern territory. The good news for families is that there are zero government penalties on record and no fines have ever been issued against this facility, which is a genuinely positive sign. No penalties means regulators have not found violations serious enough to warrant formal enforcement action. Taken together, the inspection history here is fairly unremarkable, neither a red flag nor a standout record. You can compare this facility's record against others in Jacksonville on the Jacksonville nursing homes and assisted living page.

1. How many residents does each certified nursing assistant care for during the day shift, and how does that number change at night and on weekends?
2. How long have your nursing staff been working here, and what is your average staff turnover rate over the past year?
3. Can you walk me through exactly what happens if a resident falls or has a medical emergency in the middle of the night?
4. What does a typical day look like for a resident who needs help with bathing, meals, and getting around, from the time they wake up until they go to bed?
5. How do you handle a situation where a family member has a complaint or concern about the care their loved one is receiving, and can you give me a recent example of how that was resolved?
6. What does your most recent state inspection report say, and where can I read the full findings for myself?

For more guidance on evaluating facilities, see our guide to questions to ask when choosing a Florida nursing home.