Vivo Healthcare Normandy

Vivo Healthcare Normandy holds an overall 4-star rating from CMS, which puts it above average compared to nursing homes nationwide. That overall score is a composite of three separate ratings, and the mix here is worth understanding. The facility's strongest area is Quality Measures, where it earned a perfect 5 stars. This rating looks at 15 clinical indicators of resident health, things like how well the facility manages pain, prevents pressure wounds, and maintains residents' physical function. In practical terms, it suggests residents are experiencing good health outcomes once they're living there. Health Inspections came in at 3 stars, meaning the number and severity of citations from state inspectors falls around the national average, nothing alarming but not a standout record either. The area that deserves the most attention is Staffing, which rated 2 stars, meaning the facility has fewer nurse hours per resident than most homes. That can affect how quickly staff respond to residents' needs day to day.

The good news is that the high Quality Measures score suggests the facility is managing care effectively despite the staffing numbers, but it's still worth asking questions when you visit. Find out how the facility handles nights and weekends when staffing tends to be thinner, and ask how they ensure residents get timely help. The 4-star overall rating reflects a genuinely solid facility, but the staffing piece is something families should keep an eye on and ask about directly.

Staffing levels at Vivo Healthcare Normandy fall a bit below what you'd typically see across Florida nursing homes, which is worth keeping in mind as you weigh your options. Registered nurses here average about 0.34 hours per resident each day, compared to the Florida average of 0.52 hours - that difference might not sound like much, but in practice it means RNs are spread thinner and may have less time with each person. Total nurse hours, which includes aides and other nursing staff, come in at 3.43 hours per resident per day versus the state average of 3.87. For a typical resident, that adds up to a meaningful gap in hands-on care time over the course of a day, whether that's help with meals, medications, or just having someone check in. These numbers don't tell the whole story on their own, but they're a fair signal that families should ask the facility directly how they handle staffing during nights, weekends, and busier periods.

Vivo Healthcare Normandy holds a middle-of-the-road 3 out of 5 stars for health inspections, which suggests inspectors have found some areas that needed attention but nothing that puts this facility in the bottom tier. The good news for families is that the facility has no government penalties on record and has never been fined, meaning past inspections have not turned up issues serious enough to trigger formal enforcement action. That combination - a moderate inspection rating with a clean penalty record - is a reasonably reassuring sign, though it does mean you will want to look closely at the specific inspection findings to understand what areas earned less than full marks. You can compare this facility's record against others in Jacksonville on the Jacksonville nursing homes and assisted living page.

1. How many residents does each certified nursing assistant care for during a typical day shift, and does that number change at night or on weekends?
2. How long have your direct care staff been working here on average, and what does your turnover look like over the past year?
3. If my loved one has a concern or feels unsafe, who do they report it to, and how do you make sure that person actually follows up?
4. Can you walk me through exactly what happens on a typical day for a resident, from the time they wake up to the time they go to sleep?
5. How do you handle situations where a resident's condition changes suddenly, and how quickly does a family member get notified?
6. What does your most recent state inspection show, and are there any outstanding deficiencies you are currently working to correct?

For more guidance on evaluating facilities, see our guide to questions to ask when choosing a Florida nursing home.