University Crossing

University Crossing holds an overall 4-star rating from CMS, which means it performs above average compared to nursing homes across the country. That overall score is built from three separate ratings that each look at something different, and at University Crossing, all three land in the same solid place.

The Health Inspection rating of 4 stars reflects that state inspectors found relatively few problems during their visits, and any issues they did note were on the less serious end. The Staffing rating of 4 stars tells you that nurses and aides are spending more time with residents than you would typically see at other facilities - more hands on deck generally means more attentive day-to-day care. The Quality Measures rating of 4 stars is based on 15 clinical and physical health outcomes for residents, things like whether people are maintaining mobility, managing pain, or avoiding preventable infections. Scoring above average there suggests residents at University Crossing tend to fare well on the health outcomes that matter most. Taken together, this is a facility that a family can feel reasonably confident about, though as with any community, an in-person visit is always worth the trip.

University Crossing provides noticeably more nursing coverage than what most Florida nursing homes offer. Residents there receive about 5.73 total nurse hours per day, compared to the Florida average of 3.87, which works out to roughly an hour and a half more hands-on care each day. The registered nurse numbers are especially striking - University Crossing averages 1.08 RN hours per resident daily, more than double the Florida average of 0.52. In practical terms, that means a trained RN is more consistently available throughout the day to catch health changes early, manage medications, and respond to concerns rather than leaving those responsibilities primarily to aides or lower-level staff. For families worried about whether their loved one will get timely attention, these numbers are a meaningful indicator that the facility is investing in qualified, professional staff.

University Crossing has a solid inspection track record. The facility holds a 4 out of 5 star health inspection rating from the government, and there are no penalties or fines on record at all. For families doing their research, that combination is genuinely reassuring - it suggests the facility has been meeting care standards consistently without the kind of serious violations that trigger government action. No inspection history is perfect, but a clean penalty record and an above-average rating together paint a reasonable picture of a facility that regulators have not had major concerns about. You can compare this facility's record against others in Jacksonville on the Jacksonville nursing homes and assisted living page.

1. How many residents does each certified nursing assistant typically care for during a day shift, and does that number change on evenings and weekends?
2. How long have most of your nursing staff been working here, and what does turnover look like over the past year?
3. If my loved one had a fall or a sudden change in condition overnight, walk me through exactly what would happen and who would contact our family.
4. Can residents choose when they wake up, when they eat, and how they spend their afternoons, or does everyone follow the same daily schedule?
5. How do you handle a resident who refuses medication or a shower, and who on staff is trained to work through those situations?
6. When the state last inspected this facility, what were the main findings, and what specific changes did you make afterward?

For more guidance on evaluating facilities, see our guide to questions to ask when choosing a Florida nursing home.