Heartland Nursing & Rehab Center

Heartland Nursing & Rehab Center earns 4 out of 5 stars overall, which means it performs above average when CMS weighs everything together. That overall score is built from three separate ratings, each measuring something different. The health inspection rating sits at 3 stars, which is average, meaning state inspectors found a typical number and severity of issues during their visits. Nothing alarming, but it's worth asking the facility what citations were cited and how they were addressed. Staffing is where Heartland really stands out, earning a perfect 5 stars, which tells you nurses are spending significantly more time with residents than you'd find at most facilities. That matters day-to-day in ways families feel quickly, like call lights getting answered, medications given on time, and staff who actually know your loved one. The quality measures rating comes in at 4 stars, meaning resident health outcomes like rates of falls, pressure sores, and hospital readmissions are better than average across the 15 clinical areas CMS tracks.

Taken together, the picture is genuinely encouraging. The staffing and quality scores carry a lot of weight here, and both are strong. The average health inspection score keeps the overall rating from climbing to 5 stars, but it doesn't suggest anything alarming on its own. For most families, a facility with excellent staffing and strong health outcomes is exactly the right foundation to build from, and this one appears to offer both.

Staffing levels at Heartland Nursing & Rehab Center are a bit of a mixed picture compared to other Florida nursing homes. On the registered nurse side, this facility actually stands out in a positive way, providing about 0.88 RN hours per resident each day compared to the Florida average of 0.52. In practical terms, that means residents here tend to have more access to a higher-level nurse who can assess health changes, manage medications, and respond to concerns. However, when you look at total nurse hours across all staff types combined, the facility comes in at 3.71 hours per resident per day, which falls slightly below the Florida average of 3.87. That gap may not sound like much on paper, but spread across a full day it can affect how quickly a resident gets help with things like bathing, repositioning, or meals. Overall, families can take some comfort in the stronger RN presence here, while also keeping in mind that the broader caregiving team has a bit less time per resident than the state average suggests is typical.

Heartland Nursing & Rehab Center holds a middle-of-the-road 3 out of 5 stars for health inspections, which means inspectors have found some concerns worth noting but nothing that has risen to the level of an official government penalty. In fact, the facility has no penalties on record and has never been fined, which is a genuinely positive sign. For families, this paints a picture of a facility that is not perfect but has avoided the kind of serious violations that trigger formal government action. That said, a 3-star inspection rating does suggest it is worth asking staff directly about any past findings and how they were addressed, just so you have a full picture before making a decision. You can compare this facility's record against others in Boynton Beach on the Boynton Beach nursing homes and assisted living page.

1. How many residents does each certified nursing assistant typically care for during a day shift, and does that number change significantly at night or on weekends?
2. How long have most of your nursing staff been working here, and what does your turnover rate look like over the past year?
3. If my loved one has a concern or a bad night, who specifically do I call, and what is the realistic response time I should expect?
4. Can you walk me through what a typical weekday looks like for a resident, from morning until bedtime, including meals, activities, and time outside their room?
5. How do you handle situations where a resident's condition changes suddenly, and can you give me a real example of how that process has worked here?
6. What does your most recent state inspection report show, and where can I read the full findings for myself?

For more guidance on evaluating facilities, see our guide to questions to ask when choosing a Florida nursing home.